Posted by Gary M | Posted in Leadership | Posted on 06-08-2010
Tags: customer service, Linchpin, team development
It’s not going to work much longer. During a wonderful discussion with one of my clients this morning, it came out that the old way of doing things (Calling or interrupting a semi-receptive audience to provide a quote or set an appointment) is soon to be overtaken by the same audience looking online to discover a different type of relationship with their service providers. So what does that mean from an employer standpoint?
It means we as business owners may be looking for a relationship strategist instead of a receptionist. It may mean we will be looking for a trust agent instead of a salesperson. It may mean we will be looking for a Linchpin instead of a marketing account executive. When this new wave for creating and maintaining relationships strikes, the business world as we now know it will be turned upside-down.
Who are YOU hiring to create these systems?